Customer Service

1. FAQ (Frequently Asked Questions)

Q: How long does shipping take?
A: All orders are shipped within 1–2 business days, and delivery typically takes 3–7 business days.
Q: How should I care for my apron?
A: To extend the life of your apron, we recommend machine washing in warm water. If using a washing machine, use a gentle cycle, and avoid tumble drying.

2. Shipping, Returns & Refunds Policy

Shipping Information

Shipping Fee: Free shipping is available for orders over $240.
Tracking: All orders include a tracking number, which will be sent via email once your order has been shipped.

Returns & Refunds Policy

We adhere to Australian Consumer Law, ensuring your rights are protected when it comes to product returns and refunds.

Items can be returned within 14 days of receipt.
Items must be unused, in their original packaging, and accompanied by a proof of purchase (receipt or order confirmation email).

For returns due to a change of mind, the customer is responsible for the return shipping costs.
Refunds will be processed once the returned item has been inspected and approved.

If the item is faulty, damaged, or incorrect, we will cover all shipping costs associated with the return or replacement.
Please contact us immediately at business@kangs-studio.com with photos and details of the issue.

Refunds will be issued to the original payment method. Processing may take up to 7 business days after approval.

For more details, refer to our full Returns and Refunds Policy.

3. Customer Support

Operating Hours: Monday–Friday, 9:00 AM – 6:00 PM (Excluding public holidays)
Contact Information:

Feel free to reach out for any inquiries. We’re here to help!

4. Additional Information

Wholesale Inquiries: For bulk orders or wholesale requests, please email us at business@kangs-studio.com